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Billing & Payment Options

 

 SmartHub

SmartHub is the newest way to manage your account at United Electric.  View your bill, pay by credit card / electronic check, report an outage and much more at your convenience!  Available through the web or the 2 major Smartphone App Stores...

 

Registered already or want to RegisterClick here to SmartHub

Want to make a One-time payment?  Click here for PayNow

 

If you need assistance setting up your SmartHub login, or have questions, our friendly Customer Service staff will be glad to help!  Just call 1-888-581-8969 during normal office hours and select option 2.

Draft Option

Paying your bill has never been easier.  No more check writing, no more postage and more importantly no more worrying about late charges.  Have your monthly electric bill automatically drafted from your checking / savings account or an accepted credit card. 

You can register now and manage your recurring draft through SmartHub.  Or, feel free to contact Customer Service by calling 1-888-581-8969 during normal office hours.

Pay by Phone

Call 1-888-581-8969 to pay your bill by phone.  United Electric accepts personal checks, credit cards and debit cards. (Visa, MasterCard and Discover)

Mail

Mail your check or money order to:

United Electric Cooperative, Inc

PO Box 688

DuBois, PA 15801

 

Night Drop Off

 

At your convenience you may drop your payment into the drop off box at United's Headquarters 24 hours a day, 7 days a week.

 

Route 255 & I-80

DuBois, PA 15801

 

Budget Billing

 

Because changes in heating and cooling season can cause your electric bill to rise or fall, the Cooperative's budget billing plan appeals to many members.  The budget billing plan allows you to level out high and low periods on your monthly electric bill by paying a fixed, budgeted amount each month.  You may apply for the budget billing plan at any time during the year, as long as you have a 12 month billing history which has no past due balances.  Your budget amount is generally determined by your monthly kilowatt-hour average for the previous 12 months.  Each April, your monthly budget amount will be reviewed and adjusted if necessary.  All accounts are reviewed periodically throughout the year and are adjusted accordingly.

 

Late Payments

 

If you are late paying your bill, you will be sent a notice from the Cooperative.  If you fail to pay by the date indicated and have not made payments arrangements, a United Electric employee will be sent to your location to collect.  A service fee will be added to your bill.  In the event disconnection is made, a reconnection fee and security deposit will be required before reconnection.

 

Payment Assistance

 

If you need assistance in paying your heating bills during the winter, you may contact the local office of the state Department of Public Assistance for information on the Low Income Home Energy Assistance Program (LIHEAP).  You may also contact United Electric cooperative for more information about this program.